Mobile Banking Statistics (2024)
Mobile banking, or the process of managing your finances though a mobile device like a phone or tablet, has become increasingly popular, with 44% of consumers using it as of 2021. The share of consumers using mobile banking has tripled in less than a decade, while the share of people banking online through a computer or directly at a branch has declined. Certain segments of the population use mobile banking more than others, though, as it’s most popular with younger generations and college-educated individuals.
Key Stats
- Mobile Banking Adoption Rate: 44%
- Region with the Most Mobile Banking Use: South (45.30%)
- Age Group with the Most Mobile Banking Usage: 15 to 24 Years Old (74%)
- Income Group with the Most Mobile Banking Users: $75,000+ (49%)
- Race with the Most Mobile Banking Use: Two or More Races (50%)
- Education Level with Highest Mobile Banking Adoption Rate: College Degree (48%)
Mobile Banking Trends
By Education Status
People with a college degree used mobile banking twice as much in 2021 as people with no high school diploma.
Source: FDIC National Survey of Unbanked and Underbanked Households, 2021
By Age
People aged 15 to 24 used mobile banking 4.8 times more than those aged 65 and older in 2021, reflecting a significant generational gap in mobile banking adoption.
Source: FDIC National Survey of Unbanked and Underbanked Households, 2021
By Family Income
Households earning $75,000 or more per year use mobile banking 48% more often than households earning $15,000 to $30,000.
Source: FDIC National Survey of Unbanked and Underbanked Households, 2021
By Employment Status
Mobile banking usage increased by 2.7 times from 2017 to 2021 among people with jobs.
Source: FDIC National Survey of Unbanked and Underbanked Households, 2021
By Region
The Northeast has seen the most significant growth in mobile banking, with a 210% increase over the 2017 to 2021 period.
Source: FDIC National Survey of Unbanked and Underbanked Households, 2021
By Race
Individuals identified as being “Two or More Races” had the highest mobile banking usage in 2021, which was 27.25% higher than that of White individuals.
Source: FDIC National Survey of Unbanked and Underbanked Households, 2021
By Homeownership
Non-homeowners used mobile banking 1.3 times more frequently than homeowners.
Source: FDIC National Survey of Unbanked and Underbanked Households, 2021
Banking Trends by Year
Mobile banking use nearly tripled from 2017 to 2021, highlighting how consumers are increasingly embracing the convenience of mobile banking.
Source: FDIC National Survey of Unbanked and Underbanked Households, 2021
Mobile Banking vs. Other Banking Methods
Mobile banking apps were the most popular banking method, used 9.6 times more often than traditional telephone banking.
Source: Consumer Banking Survey by American Bankers Association, 2023
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