Santander banking app is back online following a three-hour outage that left thousands unable to access their accounts

Santander’s banking app is finally back online following a three-hour outage that left thousands of Britons unable to access their accounts.  

According to Down Detector, the problems started at around 07:00 BST and affected customers across the UK. 

Santander has apologized for the outage, which it says has now been resolved. 

‘We can confirm that the mobile banking app is now working as usual,’ a spokesperson told MailOnline. 

‘We are sorry for any inconvenience caused by the earlier issue.’

Santander’s banking app is finally back online following a three-hour outage that left thousands of Britons unable to access their accounts 

According to Down Detector, the problems started at around 07:00 BST and affected customers across the UK 

At the peak, more than 2,350 issues were logged on Down Detector, which gets network status updates from various sources including social media and reports submitted to its website. 

Of those who reported problems, 94 per cent said they were struggling to login on their personal mobile. 

Meanwhile, three per cent said the issue was with instant payments, while the remaining three per cent said they could not login via the web. 

Several users flocked to X (formerly Twitter) to vent their frustrations this morning. 

‘Anyone else having issues logging into their #Santander online banking? I have changed all my passwords, etc, as instructed and still can’t log in!’ one user tweeted. 

Customers flooded to X (Twitter) to share their difficulties with the Santander mobile app

This customer said: ‘I have changed all my passwords, etc, as instructed and still can’t log in!’

According to Down Detector, the problems started at around 07:00 BST and are affecting customers across the UK

Another added: ‘@santanderukhelp unable to login using the Santander app this morning. It’s stuck on the login screen.’

And one vented: ‘Finally have money in…. Banking app down.’

Several customers tagged the Santander UK Help X account (@santanderukhelp) for information, but it did not directly commented on the outage. 

During the outage, a Santander spokesperson told MailOnline: ‘We’re aware that some customers are experiencing difficulties accessing our mobile banking app.

Santander UK Help X account (@santanderukhelp) did not directly commented on the outage

According to consumer rights advocate Which?, a banking app outage usually results from an IT glitch or a maintenance update 

‘We’re very sorry for the inconvenience this is causing, and we are working hard to fix the problem as soon as possible. 

‘Online banking, debit cards, credit cards, ATMs, telephone and branch banking services are not affected, and customers can continue to use these services as normal.’

According to consumer rights advocate Which?, a banking app outage usually results from an IT glitch or a maintenance update. 

It advised any affected customers to contact their branch – either by phone or in person, especially if you urgently needed to access your money. 

Which? says: ‘If you don’t have a local bank branch nearby or transport to get to it, try and call your bank and ask for its guidance on what to do. 

‘If the bank’s phone services are also down or phone lines are busy, try contacting your bank on social media to ask what to do – but don’t ever share your account details over social media. 

‘For any reason if you suffered a financial loss because you weren’t able to access your funds, you may be entitled to compensation.’